Routine Disclosure Request Process

Start your application

1. Go to Online Services, select Routine Disclosure and sign in.
2. If you are ready to place your request, select "Add New Routine Disclosure Request" to start a new submission.
   • If you have existing requests, select a button under the Actions heading beside the appropriate file to view details of your request. You can also pick up where you previously left off on in-progress requests from this page by clicking on the "Continue" button.

Select type

1. Select "Routine Disclosure" from the Type of Request dropdown list.
2. Provide location details in the "Description of Location" field.
3. When ready for the next step, click "Continue".

Complete the authorization of requestor agreement

• Carefully read the Authorization of Requestor declaration and, if acknowledged and agreed upon, click the "Electronic Signature Acknowledgement" check box to continue. 

Property details

1. Locate your property and identify the project address
   • Use the search bar in the upper-right corner of the map or scroll through the map and find your property.
2. Click on the properties you wish to include in your project and choose "Select Property". All properties captured will be added to your Selected Addresses list. 
   • To remove a property from the Selected Addresses list, select the "Remove" button beside the property. 
   • To remove all properties, select the "Remove All" button.
3. Once you have found the correct properties, click "Continue".

If the address is not found, please contact ServiceOakville at 905-845-6601 for assistance.

Identify which documents you are requesting

1. Identify if you are the property owner in the "Are you the Owner" dropdown.
2. Identify which documents you request in the "Documents Available" section.
3. When ready for the next step, click "Continue".

Contact information

• If you are the property owner, click "Continue".
• If you are not the property owner:
  1. Click "Add contact" to add the property owner's contact information. 
  2. Make sure you select "Owner" in the dropdown labelled "Role".
  3. Click "Submit". The property owner's information will be added to the Contact Information at the top of the page. 
  4. Click "Continue"

Upload your authorization form (if you are not the current property owner)

1. Select "Authorization for Release" in the Select a Document Type menu.
2. Drag or browse to find your completed Owner's Authorization for Routine Disclosure form (pdf).
3. Click "Upload"
4. Once uploaded, click "Continue"

Thank you for your request! Please check your email for correspondence. 

Check your email for updates

You will receive email notification that your request has been received and will be pre-screened to ensure the required information has been uploaded correctly. We will contact you via the email address provided if additional information or clarification is needed.

The email will be sent from "noreply@oakville.ca". Check your Junk/Spam folders if the email not in your main inbox.

If you did not receive an email, please contact service@oakville.ca or call 905-845-6601.

Fees

If the review is successful, you will receive an email containing the fees owing and instructions on how to pay these fees. 

Your request will not proceed until all fees have been paid. Please make payment as soon as possible in order to avoid delays.