ServiceOakville counter at Town Hall now open for payments

As part of the town’s recovery efforts, the front counter at Oakville’s Town Hall will be re-opening as of July 2 to offer some in-person payments including Presto passes, private tree permits, property taxes and parking tickets. These services are in addition to the services residents can currently access in-person by appointment only, such as marriage licenses, commissioning Committee of Adjustment applications, community clean-up supply pick-up, and to drop off materials related to building and planning. All other customer service counters within Town Hall remain closed at this time.

While some in-person services are being offered, the town continues to encourage businesses and residents to use our online services including various permit and development applications, as well as applications related to patios, business licensing, sign permits and noise exemptions. The town also offers the easy-to-use Report a Problem tool.

“I am delighted that we have been able to put in place a number of precautions to open Town Hall’s front doors and front counter to the public. As we do so however, we continue to encourage the community to use our convenient online services as much as possible. Please follow the public health guidelines for handwashing, physical distancing and mask-wearing, which are key to staying healthy and combating transmission of COVID-19,” said Mayor Rob Burton.

To avoid cash handling, debit and credit card transactions are encouraged for all payments. Cash will not be accepted for property tax payments. Residents can also use the drop box outside the Town Hall front doors for cheque payments, letters, or small packages. 

Property owners will be glad to hear that the 2020 final tax installment due dates have been extended to August 25 and October 26. Penalty and interest on all outstanding property tax have also been waived for the remainder of the 2020 tax year, until the first working day in January 2021. This means property tax payments for 2020 are due by the dates noted above, however, those who are experiencing financial hardship due to the COVID-19 pandemic have the ability to make payment any time within the 2020 tax year, without penalty. Any property taxes outstanding by January 1, 2021 will have penalty and interest applied, at a rate of 1.25 per cent per month

Residents accessing the ServiceOakville counter will see enhanced health and safety precautions in place, including plexiglass screens at the counter, floor markings to support physical distancing requirements of no less than 2 metres, and signage to help with traffic flow and maximum occupancy.

Reopening the ServiceOakville counter and expansion of in-person services further supports residents and businesses as the community moves through phases of reopening and recovery. The town has a comprehensive recovery process in place that aligns with the province’s gradual phased-in approach. As provincial guidelines are updated, the town will continue to look for opportunities to expand programs and services in a safe and responsible manner.

To find what’s open, what’s closed and a complete list of services available online, visit the COVID-19 information page.

For more information, contact ServiceOakville at 905-845-6601 or service@oakville.ca.